Our Guarantee & Warranty - Juniper Windows Fort Lauderdale

The Juniper Windows Fort Lauderdale Guarantee

We put our name on every window and door we install in Fort Lauderdale, and we back that name with paperwork that actually means something. For us, a guarantee isn’t a marketing line. It’s a written promise that says if the work isn’t right, we come back and make it right, for a full year after installation. No vague assurances. No “we’ll see what we can do.” You get a written price before anything starts, a 365-day Done Right Promise covering parts and labor, and a live person on the phone whenever you call.

Call (754) 354-1396

What’s Covered

Every project we complete in Fort Lauderdale carries the same commitments, in writing, every time. Here’s what that looks like on a job site:

• Workmanship for 365 days. If an installation issue shows up within a year, we fix it at no charge, parts and labor included.
• Product support across eight trusted lines. We carry PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and ViewLux, which means we match the right product to your project instead of forcing whichever brand we happen to stock.
• Written price before work starts. You’ll see the full number on paper before we touch a single screw, so there’s no surprise invoice waiting at the end.
• On-time arrival you can track. Through the Relay Standard, you get a live arrival time and before-and-after photos of every job, so you know exactly when we’ll be there and what we did.
• Cleanup done right. Old windows, old doors, packaging, and debris leave with us. Your Fort Lauderdale home isn’t a construction site when we’re done.
• Background-checked, uniformed technicians. The people walking through your door are vetted professionals wearing Juniper gear, so there’s never any confusion about who’s in your home.
• A free second visit if a repair fails. If something we fixed doesn’t stay fixed, we come back. No charge, no argument.

Our Satisfaction Promise

Here’s how the make-it-right process works if something isn’t up to standard in your Fort Lauderdale home. Call us. A live person answers, day or night, because we don’t run a voicemail maze. Tell them what’s wrong. We’ll schedule a return visit, show up when we say we will, inspect the issue, and fix it under the 365-Day Done Right Promise. That promise is on paper with every project, and it covers parts and labor for a full year after installation. If a repair fails within that window, the second visit is free, too. We don’t argue about whether the problem is real. We don’t nickel-and-dime you over what caused it. We fix it because our name is on the work, and Sean Mackey, Owner of Juniper Windows Fort Lauderdale, stands behind every job his team completes. That’s the whole point of the guarantee.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it, which is why we maintain full licensing and insurance on every project in Fort Lauderdale. Licensing means we answer to the state and local building authorities, pulling permits and passing inspections the right way. Insurance means if something unexpected happens on a job site, you’re not the one holding the bag. We’re licensed, insured, and bonded, and we’re glad to show you the paperwork. Pair that with two-plus decades of installations behind the Relay Home Co. family since 2001, and you get a guarantee that isn’t just words on a page. It’s a company with real accountability standing behind it.

Why the Juniper Name Matters

Juniper is a hardy evergreen built to handle sun, wind, and cold. That felt like a fitting name for what windows and doors have to endure in South Florida. Fort Lauderdale brings salt air, hurricane season, intense UV exposure, and humidity that chews through cheap materials in a few years. The products we install and the way we install them are chosen specifically for that reality. When we give you a 365-day guarantee, we’re not gambling. We’ve seen which products hold up and which don’t, and we only sell the ones that belong in this climate.

How the Guarantee Works in Practice

Say you’re in Victoria Park and a window seal fails eight months after we install it. Call (754) 354-1396. A real person answers. We pull up your project file, confirm the scope of work, and schedule a return visit. Our technician arrives with the right parts, fixes the issue, and documents everything with before-and-after photos. You pay nothing. That’s the guarantee working exactly as written. Now say we installed a door in Coral Ridge and the alignment shifts a few months later. Same process. You call, we come back, we make it right. The 365-Day Done Right Promise doesn’t have fine print about which neighborhoods qualify or which problems count. It applies to every project in Fort Lauderdale, period.

What the Guarantee Doesn’t Do

We’re direct about limits because that’s the only honest way to talk about warranties. The 365-Day Done Right Promise covers our workmanship: how the window or door was installed. It doesn’t stretch to cover damage from hurricanes, flooding, or accidents. Manufacturer warranties on the glass, frames, and hardware are separate and vary by product line, and we’ll explain exactly what applies to your project before you sign anything. We won’t bury those details in page six of a contract. If you have a question about what’s covered, ask us, and Sean or one of our team members will give you a straight answer.

Common Questions About Our Guarantee

What exactly does the 365-Day Done Right Promise cover?

It covers parts and labor on installation workmanship for a full year after your project is complete. If something we installed fails because of how we installed it, we fix it at no charge. The promise is in writing on every project, and if a repair fails, the second visit is free as well. Call (754) 354-1396 to get your project started with a written estimate.

How much does window replacement cost in Fort Lauderdale?

In Fort Lauderdale, window replacement ranges broadly based on product line, size, and impact-rating requirements. Entry-level vinyl windows typically run from $500 to $900 per window installed, while impact-rated glass built to resist wind-borne debris without shattering commonly lands between $900 and $1,800 per window. High-end lines like PGT or CGI can push beyond $2,200 per opening for large or custom sizes. Every project receives a written price before work starts, so you’ll know your exact number up front. Call (754) 354-1396 for a free estimate with no obligation.

How long does a window replacement job take in Fort Lauderdale?

Most single-room replacements finish in one to two days, while whole-home projects with ten or more windows usually run three to five days depending on product availability and whether the openings are standard size. Impact-rated windows sometimes require longer lead times for manufacturing, especially during peak hurricane-prep season in Fort Lauderdale. We’ll give you a realistic timeline in writing before your project starts, and the Relay Standard keeps you updated with a live arrival time and progress photos. Call (754) 354-1396 to schedule your free estimate.

Do you pull permits for window and door replacement in Fort Lauderdale?

Yes. Fort Lauderdale requires permits for most window and door replacements, particularly when the work involves impact-rated openings or structural changes. We pull all necessary permits and handle inspections as part of the project. When we say the job is done, it’s done to code and documented. Call (754) 354-1396 to get your written estimate.

Will the price change once work starts?

No. You get a written price before anything starts, and that’s the number we stand by. If we find something unexpected behind a wall or a frame, we’ll stop and talk to you about it before proceeding, but there’s no mystery invoice at the end. Fort Lauderdale homes occasionally hide surprises, and when that happens, you’ll know the cost before we continue, not after. Call (754) 354-1396 to schedule a free, no-pressure estimate.

What if I don’t like how the install looks?

Then we come back. The 365-Day Done Right Promise covers anything related to our workmanship, and that includes finishing details, trim, and alignment. If it doesn’t look right to you, call (754) 354-1396 and we’ll make it right. Most issues like these are minor, fast fixes, and we’d rather handle them the day you notice them than let them sit.

How do I schedule a free estimate for window or door replacement?

Call (754) 354-1396. A live person answers 24/7, no phone tag and no callback queue. We’ll schedule a time that works for you, show up with a written estimate, and never pressure you to decide on the spot. You’ll get an exact number for your Fort Lauderdale project before any work begins.

Is Juniper Windows part of a national chain?

No. Juniper Windows Fort Lauderdale is independently owned and operated under the Relay Home Co. family, founded in 2001. Sean Mackey owns this location and runs it as a local Fort Lauderdale business, not a franchise or a corporate outpost. The Relay Standard and the 365-Day Done Right Promise come from shared systems, but the people, the trucks, and the accountability are local.

Who actually shows up at my house?

Background-checked, uniformed Juniper technicians. You’ll get a live arrival time through the Relay Standard so you know exactly when to expect us, and every technician wears company identification. No contractors in unmarked vans, no confusion about who’s at your door.

Ready to get a written price on your window or door project in Fort Lauderdale? Call (754) 354-1396 today for a free estimate and see what a guarantee that actually means something looks like.

Written by Sean Mackey, Owner at Juniper Windows Fort Lauderdale, serving Fort Lauderdale since 2001.